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**NOTE: DO NOT ACCEPT PARCELS IF THE SEAL IS BROKEN.**
At Zarkan, we are dedicated to offering our customers the best products. Each item is thoroughly inspected, checked for defects, and packaged with utmost care to ensure you love our products. However, there may be times when we do not have the product(s) you choose in stock or face inventory and quality check issues. In such cases, we may have to cancel your order. You will be notified in advance to avoid any inconvenience. If you have purchased via online payment (not Cash on Delivery), you will be refunded once our team confirms your request.
Order Cancellation
Physical Products
-> Orders can be cancelled only before the item is shipped
-> Orders already shipped cannot be cancelled
Refund Policy
No-Refund Policy
We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:
-> Product Not Received
-> If the product is lost in transit
-> If the wrong product is delivered (Unboxing Video Required)
-> If the product is damaged during shipping (Unboxing Video Required)
Refund Process (When Applicable)
If any refund is approved, the amount will be credited back in the form of Credit Note within 7-14 business days.
Refund/Return Not Applicable
Refund and Returns are not applicable on silver Coins and Rakhis.
Return Policy
We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:
Eligibility for Return
-> Returns are accepted only for defective, damaged, or incorrect products received.
-> The return request must be initiated within 24 hours of receiving the product.
Return Process
-> If your return request is approved, the replacement process will be initiated within 2-3 business days.
-> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.
Important Notes
-> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
-> We are not responsible for delays caused by external factors beyond our control.
We aim to make the return and replacement process as seamless as possible.
